Customer Support

Having Trouble Accessing the NDFD Data?

For real-time customer support regarding data availability or data access, call the Senior Duty Meteorologist at 301-683-1500. The SDM is staffed 24 hours per day, 7 days a week including holidays, to provide customer support for the NDFD data disseminated via the ftp and http protocols.   The SDM can be contacted by email at sdm@noaa.gov.

Questions or Comments about the Database?

Please contact us with questions, comments, suggestions, or recommendations about the National Digital Forecast Database at nws.ndfd@noaa.gov.

Customer-oriented Information

For customer notification of changes to the NDFD and associated services, see NDFD-related Technical Implementation Notices (TINs) . Such notices are issued a minimum of 30 days before a change is made to NDFD; examples of changes to NDFD are adding a new experimental element or upgrading an element from experimental to operational status.

NDFD