Operations Division – Cindy Woods

The OCOO’s Operations Division is responsible for providing Headquarters-level support to the entire field structure through the provision of objective and impact-based performance metrics, monitoring forecast and warning consistency, facilitating communications between senior leadership, core Federal partners and the field.  The Division provides oversight and insight to NWS service performance and ensures NWS is responsive by delivering products and information that are useful to customers and partners. The Division also oversees NWS service assessments and their recommendations as many affect NWS partners in the delivery of services including the media, local officials, emergency managers, and weather and climate enterprise. The Division ensures optimal resources are available to cover the HQ-based NWS Operations Center as well as liaison support to partnering Federal agencies. The Division ensures that training requirements for both operations and service assessments feed into the Office of the Chief Learning Officer.