GFE Focal Point Curriculum

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Appendices

How to Get Help

  • NCF

    • The way to get help from the NCF is by calling the NCF and having the NCF create/open a Trouble Ticket (TT). When you call the NCF, the NCF should always create/open a TT. If they don't, be sure to ask for a TT number. There are two different procedures for creating TTs with the NCF. There is a procedure for critical issues and for non-critical issues.
    • The critical issue procedure is the following:
      1. Call the NCF at 888-808-8624 .
        • Provide name and site Id.
      2. The NCF creates a TT.
      3. The NCF provides the requester with a TT number.
    • The non-critical issue procedure is the following:
      1. Call the NCF at 888-808-8624 .
        • Provide name and site Id.
        • Ask for a non-critical TT to be opened with details to follow via email.
      2. The NCF creates a TT.
      3. The NCF provides the requester with a TT number.
      4. Provide details by filling out this form. When filling out the form, be sure to include screenshots and create as many as possible. Also, provide supporting documentation.
      5. Submit the form.

  • AWIPS Community Support Google Space and A2 Dev List

    • The AWIPS Community Support Google Space allows you to chat with National Weather Service staff to ask questions about different issues that may arise with GFE (and anything else related to AWIPS2). To join this google space click this link.
    • The awips2dev list allows you to send emails to National Weather Service staff to ask questions about different issues that may arise with GFE (and anything else related to AWIPS2). To sign up for the list go here. (If you are not a member of the AWIPS Community on VLab, you will need to join the community before you will be able to sign up for the list.) Find the awips2dev forum, left-click on the three dots on the right-side and left-click subscribe. Note that this listserv isn't used very much any more and the AWIPS Community Support Google Space is a better option to use for help with GFE and AWIPS2 issues.

  • ADEPT (NIC) Team

    • You can email the ADEPT (NIC) team at gfe.nwsinitsconfig-support@noaa.gov or use the AWIPS Community Support Google Space to get help with Smart Inits and localConfig.py configuration issues. For more information about the ADEPT (NIC) team go here. That link will allow you to learn about Smart Inits, learn about the NIC, and submit a ticket.

  • Regional Focal Points

    • The regional focal points for each NWS region and the National Centers for Environmental Prediction (NCEP) are listed below:
      • Alaska Region
        • Steve Mercier
      • Central Region
        • Greg Noonan
        • Andy Just
      • Eastern Region
        • Joshua Watson
      • Pacific Region
        • Eric Jacobsen
      • Southern Region
        • Eric Holweg
      • Western Region
        • Gary Abadian
      • NCEP
        • Monica Bozeman
    • You can email the focal point in your region or at NCEP to ask questions about the best practices for your region or NCEP and to get help with issues you may have.

  • National Text Formatter Task Force

    • You can email the NWS Formatter Task Force (NFTF) at nws.formatter-support@noaa.gov to get help with anything related to the Text Formatters. For more information about the NTFT go here. That link will allow you to learn about all of the different national formatters, create a new formatter request, and submit a ticket.

  • Redmine Wiki

    • The Redmine Wiki allows you to create tickets for the various applications and GFE configurations on the NWS Software Collaboration Portal (SCP) that your site uses. This allows you to be able to get help with different SCP applications that your site uses when there is a bug.
    • The following steps explain the process of how to create a ticket for applications or GFE configurations on the NWS Software Collaboration Portal (SCP):
      1. Go to the application's or GFE configuration's Redmine Wiki NWS SCP page.
      2. Click the Report a problem link under Table of contents on the right side of the page.Report a problem link under Table of contents example
      3. Search the existing tickets for the application or GFE configuration before opening a new ticket.
      4. Provided there isn't an open ticket for the bug you found or desired new feature, then click either the bug or feature link.
        Report a bug or Request a feature link example
      5. Type a descriptive subject in the Subject box.
      6. Type a description in the Description box. The description should include all relevant information to help solve this issue by including any steps you have taken to duplicate or try to remedy the issue.
      7. If needed, you can set the Priority from the scroll box.
      8. Leave the Assignee blank.
      9. Leave Target Version blank.
      10. If you have screenshots of the problem, upload them using the Choose Files button.
      11. Left-click Create if you are done or left-click Create and Continue to submit the ticket and reopen the form for a new Issue.Create Ticket Dialog Box example for a Bug with the CrGfeTools Application
    • By default you will get email notifications as work on the ticket progresses. After the ticket has been created you can add other people to the ticket as Watchers of the ticket by clicking the ticket (ticket number or Subject) and click the Add button on the bottom left side of the screen where it says Watchers (0).